환불 정책

theluxuryunplugged.com

Last updated: January 12, 2026

Returns Eligibility

Returns are accepted on all items except those marked as Final Sale.
To be eligible for a return, the item must be shipped back to us within 7 calendar days from the date of delivery, using the return shipping label provided by theluxuryunplugged.com.

All return requests are subject to approval based on our Return Conditions and Return Scenarios outlined below.

Refund Options

Once your return is approved, you may choose one of the following refund methods:

1. Store Credit / Gift Voucher (Free Returns)

Full refund issued as store credit
Redeemable on future purchases from the same storefront
Valid across all eligible products
Issued within 1 business day of return approval

2. Refund to Original Payment Method

Refunded to the original mode of payment
Processing time: 5–7 business days, depending on your bank or card provider

Faulty or Incorrect Items

If you receive a faulty or incorrect item, including items marked as Final Sale:

A full refund will be issued to the original payment method, or
You may opt for a Store Credit / Gift Voucher, if preferred

Important: If a Gift Voucher was used while placing the order, the entire refund will be issued only as store credit, in line with this policy.

How to Initiate a Return

To request a return:

Our team will arrange a pickup from the original delivery address.

Return Conditions

All returns must strictly comply with the following conditions. Approval or rejection is at the sole discretion of theluxuryunplugged.com:

Items must be unused, unworn, and unwashed
All original tags, labels, and security tags must be intact
Original packaging (box, dust bag, carry bag, etc.) must be returned
Product and packaging must be undamaged
Damage due to improper handling or packaging will not be accepted
Items must reach our warehouse within 7 calendar days of delivery
Returns must be shipped only using the provided return label
Sending incorrect, missing, or additional items will result in rejection

Return Scenarios

Returns Due to Customer Preference

Including but not limited to:

Change of mind
Incorrect size or color selection
Product not suiting personal preference
Ordering excess items
Product appearance differing from images

Returns Due to Our Error

Received a faulty item
Received an incorrect product or size

Selecting the correct return reason is essential. If the reason selected does not match our quality check findings, the return will be processed under the applicable category.

If an item reported as faulty is found to be manufactured as intended, the return will be treated as a customer preference return, subject to policy compliance.

Size & Product Information Disclaimer

Size charts may differ from brand manufacturers
For unisex items, men’s sizing is used by default
Some products may display both manufacturer size and converted size for reference
Conversion sizes are indicative only and may vary by brand

Returns due to size mismatch, fit issues, or material discrepancies are considered customer preference returns.

Return Processing Timeline

Once your return reaches our India warehouse, it may take up to 5 business days to complete inspection and quality checks before approval or rejection.

Rejected Returns

Returns failing to meet our policy requirements will be rejected.

In such cases:

You will be responsible for arranging reverse pickup
Shipping costs to return the item back to you will be borne by the customer

Refused Deliveries

If a delivery is refused or the customer is unavailable:

The return will be treated as a customer preference return
Refunds will be processed as per this policy

Exchange Policy

We do not offer direct exchanges.

To exchange an item:

Return the original item
Opt for a Store Credit / Gift Voucher
Place a new order using the credit

All such requests are governed by this Return & Refund Policy.

Cancellation Policy

Orders cannot be canceled once placed.

In exceptional cases, you may email customercare@theluxuryunplugged.com within 30 minutes of placing the order. Cancellation is not guaranteed.

Approved cancellations will be refunded only as store credit
If cancellation is not possible, the order will follow this Return & Refund Policy

Shipping Information (Reference)

Orders are shipped from authorized international boutiques
Products are routed via international hubs before delivery in India
Estimated delivery timelines shown on product pages:
- 1–2 business days
- 5–10 business days
- 12–18 business days
- 18–25 business days